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Delivery & Privacy Policy
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P-1. DELIVERY
FREE DELIVERY WORLDWIDE, through International Air Mail Service (Post Office) with standard delivery and approximate total processing time as below:
- ASIA: approx. takes 1 until 2 weeks
- AUSTRALIA, AMERICA & CANADA, EU & AFRICA: approx. takes 2 until 3 weeks
NOTE: Can’t delivery to ARMENIA, ASCENSION, ISRAEL
If you would like a fast delivery through International Courier Service (such as FEDEX, TNT, etc.) or Door to Door Services, Door to Port Services or others Forwarding Services, kindly email us at:
info@1winebags.com before place the order, we will do our best to save your money with help you to check and advise you the charging courier fee.
P-2. BUSINESS HOUR & PROCESSING TIME
Our business working days are from Monday to Friday (from 9 am until 5 pm Indonesian Time).
Processing Time: all order takes 2 until 3 days before shipment (after Confirmation Payment from 2Checkout.com or after receives any wire payment). Once we have shipped the goods, we will inform customers through e-mail on the same day.
All order place on Saturday or Sunday, will be processing on the following Monday.
In case your order not ready stock item, we will e-mail you ASAP and to prepare the goods as your order takes approximate 1 (one) weeks or we will suggest to change with other designs.
P-3. PLACE ORDER & PAYMENT
All orders can be processed directly through this website; 1Winebags.com accepts MasterCard and Visa with payment system through 2Checkout.com.
We also accept wire / transfer payment system directly through our bank, please e-mail us at info@1winebags.com.
For bulk order and custom made designs, please kindly contact us or facsimile at: 62-21-45845386 or e-mail: info@1winebags.com
P-4. PACKAGING
All orders will be packing with plastic seal (to protect from the wet or humid) and after that wrap with paper packing.
P-5. CUSTOMER SATISFACTION GUARANTEE
We sincerely hope that you are delighted with your purchase.
Inspecting and Quality Control each product before shipment and will be pack properly in accordance to the standard packing guideline.
Furthermore, return of goods and refund are not accepted due to the additional cost incurred to both the customer and us, as well as the tedious process and time involved. For instance, the return of goods will involve the postage fee, packing fee, insurance fee (if any), which are the direct cost that customer would have to pay. And we couldn't refund in full as to charge back on the delivery and packaging cost. In the end, the cost and time incurred in such return of goods and refund processes may cost everyone more. Similarly, cancellation of order is not accepted.
If however any items do not meet your expectations, send us an e-mail at info@1winebags.com by giving us you details of purchase, comment, and photograph (for any faulty product during delivery).
We shall consider and resolve it subjecting to the validity of the complaint.
We cannot be held responsible for lost or stolen parcels and strongly recommend that you provide the correct and reachable address when placing your order.
P-6. PRODUCT DESCRIPTIONS
Every effort has been made to portray items accurately, slight variations may occur. Please note that photography representational purposes only and are not necessarily to scale. Colors may vary slightly from the image.
P-7. DATA PROTECTION ACT
Any information that you give will only be used by 1Winebags.com and we will not pass your information to any other third parties. Procurement and payment online are via our authorized reseller 2Checkout.com.
P-8. LIABILITY & TAX
1Winebags.com will have no liability to you for any failure to deliver goods you have ordered or any delay in doing so for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems, failures or sub-contactor transport or network access, flood, fire, explosion or accident.
Tax: If there is any form of tax charged by your country on your item during delivery, customer shall be liable to pay for the tax incurred.
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